What we collect

We may collect the following information:

•          name
•          contact information including email address
•          demographic information such as postcode, preferences and interests
•          other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

•          Internal record keeping.
•          We may use the information to improve our products and services.
•          We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
•          From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

•          whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
•          if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@delsonelectronics.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Delson Electronics 109 Sector-2C Vasundhara U.P.201012 India.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

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RETURN & EXCHANGE POLICY

At Delsonelectronics.com we are committed to deliver the best product though online shopping and being totally fair and transparent in resolving the situation when things go wrong. Things don’t often go wrong when you shop with Delsonelectronics.com, but we want to reduce the pain when things don’t go according to plan.

Our Returns & Cancellation Policy has been created with these principles in mind. It’s really very simple. If we send you a product that is damaged in transit then we will either send you a replacement or give you a full refund, provided you do the following:

•Refuse to take delivery of the shipment if you can see that it has been visibly damaged or is incomplete; or

•Inform us within 2 days of taking delivery if you find that your shipment has been damaged or is incomplete upon opening the packaging.

 please get in touch with our Customer Service Team who will guide you on the process for the same

Upon receiving your message, we may ask for further details which could include photos of the damaged item and / or packaging. Please provide us all information that will help us make a speedy decision and keep that beautiful smile on your face :)

As far as order cancellations are concerned, unfortunately they are not possible. Please ask our Customer Crew all the questions you have before purchasing a product as we will be unable to cancel any orders after you pay for it, unless the item is out of stock and we cannot ship it to you within the time stated on the deal page.

Cancelling anorder after it is placed increases our costs, which results in smaller discounts on our deals. We have this policy to ensure that we are always giving all our customers the best possible discounts on every deal.

What is the return procedure if I have received a wrong product?

In case if you have received a wrong product from our side then please register a complaint within 24 hours of delivery to start the refund/replacement of your product. 

 What is the return procedure if I have received a Defective/Damaged  product?

 The return process would remain the same. Please register your complaint within 24 Hrs of delivery along withalong with photographs of the damage product and packaging. photographs of the damage product and packaging.and the replacement will be shipped once a confirmation call is made by the Customer Service team for the return.

What to do the product stopped working after a week ?

As you know these are electronic product may get damaged due to many resions , short circuit , reverse current , ESD , reverse connection , Over voltage , moisture and temperture . in this case we can provide free of cost services to the product subject to serviceable parts , customer willing to ship back the item to serviceable location .

What are the time lines provided for the Replacement/Refund?

Once we have received your product back, it would be sent for a Quality check to our Replacement Verification team. The replacement process would be initiated within 2 business days of receipt of the product.

In case a Replacement is asked for then accordingly arrangements would be made to ship the replacement product at no extra cost, however if the same product is no more available then refund would be arranged.

In case of a Refund request, the same would be processed within 2 -5 business days after our Replacement Verification team has certified the refund.

Do I get back the courier charges after I return back the Product?

We will refund the courier charges at a flat rate of INR 150/- or actual (whichever is lesser) in the form of a Gift voucher ,  which can be redeemed on our website in future.

What is the Payment Mode for Refund?

It would remain the same as paid by you to delsonelectronics.com while placing an order. If you paid online, then it will be returned online, or we make the NEFT for the customer account .

 What to do if the product is not working ?

Please register your complaint within 24 hours of delivery , our technical team will resolve the issue .